Contact Us
Whether you are a family seeking support, a community partner, a potential volunteer, or a donor with questions, we are here to help. Our team is available by phone, email, and in person during business hours. Walk-in visitors are welcome during intake hours.
Office Location
4280 Park Road, Suite 215
Charlotte, NC 28209
We are located in the Park Road Professional Center, adjacent to the Park Road Shopping Center in the South Park area of Charlotte. Enter through the main building lobby and take the elevator to the second floor. Suite 215 is immediately to the right as you exit the elevator. Free parking is available in the building lot with designated accessible spaces near the main entrance. Bus routes 9 (Central Avenue) and 15 (Randolph Road) stop within a quarter mile of our building, and we provide bus fare assistance for families attending intake appointments.
Hours of Operation
Saturday hours are by appointment only for scheduled intake meetings and parenting education sessions. Holiday closures follow the Mecklenburg County government calendar. In the event of severe weather closures, announcements are posted on our website and social media by 7:00 AM.
Phone & Email
Department Extensions
Crisis & After-Hours Support
If your family is experiencing an immediate safety emergency, call 911. For non-emergency crisis situations after business hours, contact the following community resources:
- Mecklenburg County Crisis Line: (704) 566-3410 (24/7)
- National Domestic Violence Hotline: 1-800-799-7233 (24/7)
- United Way 211: Dial 211 for referrals (24/7)
- National Suicide Prevention Lifeline: 988 (24/7)
- Crisis Text Line: Text HOME to 741741
Send Us a Message
Complete the form below and a team member will respond within one business day. For urgent matters, please call our main line directly.
Accessibility Information
Our Park Road office is fully ADA-accessible with elevator access, accessible restrooms, and designated parking spaces. Hearing loop equipment is available for meetings and group sessions upon request. Documents can be provided in large print, Braille, or audio format with 48 hours' advance notice. ASL interpretation for appointments is available through our partnership with Communication Services for the Deaf and Hard of Hearing of NC. Please notify us of any accommodation needs when scheduling your appointment so we can ensure everything is ready for your visit.